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Shipping Policy

We work hard to make shipping simple and stress-free for our customers. Our goal is to deliver your order on time while you focus on your business. From production to delivery, we follow an organized process to ensure smooth and reliable service.

1. Order Processing & Production

Once you place your order and payment is confirmed, our team reviews your files and prepares a digital proof, typically within 1–2 business days.

Production begins once you approve your final proof and not at the time of order placement. This is the only trigger that starts your production timeline.

From the date of proof approval, we take 12–15 business days total for your order to be produced and delivered. This timeframe covers both manufacturing and shipping. You will not see different numbers in different places on this site.

Actual time within that window depends on order size, material, and the level of customization requested.

Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed after 3:00 PM Central Time are processed the next business day.

2. Shipping Carriers & Coverage

We ship using major national carriers, including UPS and FedEx, selected based on your delivery location, order size, and service availability.

Coverage area: We currently ship to the contiguous 48 U.S. states only. We are not able to ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, PO Boxes, or APO/FPO military addresses at this time. We do not currently offer international shipping. If your delivery address falls outside this area, please contact us before ordering to confirm whether alternate arrangements are possible.

Large / palletized orders: Bulk orders that require freight or LTL (less-than-truckload) shipping are arranged separately from standard parcel carriers and may involve different lead times, a delivery appointment, or loading-dock access. We will confirm these details with you directly for qualifying orders.

Split shipments: Large orders may ship in multiple boxes or on multiple pallets, each with its own tracking number. We'll provide all tracking information as each shipment leaves our facility.

3. Shipping Cost & Sales Tax

Standard shipping is included at no additional charge for orders delivered within our coverage area described above.

Applicable state and local sales tax are calculated and added at checkout based on your delivery address, as required by law. Sales tax is separate from the product price and is not included in the "all-inclusive" pricing shown on our site.

4. Expedited Shipping

If you need your order faster, expedited production and shipping is available on request, reducing total delivery time to approximately 7–9 business days from proof approval — subject to rush charges and our current production queue.

Expedited service carries an additional rush fee, which is quoted based on your order quantity, material, and where your order falls in the production queue at the time. Let us know if you'd like expedited service when you place your order; final availability and pricing are confirmed once your proof is approved and your order is ready to enter production, since queue conditions can change up to that point.

5. Tracking Your Order

Once your order ships, you will receive a tracking number and a direct carrier tracking link by email, typically within 24 hours of shipment. If you have an account with us, you can also view shipment status from your order history.

6. Delivery Issues

Address accuracy. Please double-check your shipping address at checkout. If a package is delayed, returned, or reshipped because of an incorrect or incomplete address provided by the customer, any additional shipping cost is the customer's responsibility.

Failed delivery / return to sender. If a carrier is unable to complete delivery, we will contact you to arrange redelivery or resolve the issue. A reshipping fee may apply where the failed delivery was not our error.

Lost or stolen packages. If your tracking shows a delay or your package appears lost, contact us within 5 business days of the expected delivery date so we can open a claim with the carrier. Once a carrier confirms delivery to the address provided at checkout, we are not able to accept liability for packages lost or stolen after delivery.

Signature / delivery confirmation. Orders over $500 require a signature or delivery confirmation upon receipt.

Carrier and weather delays. While we work with trusted carriers, delivery may occasionally be delayed by weather or other events outside our control once a package leaves our facility.

7. Customer Support

If you have a strict deadline or a shipping concern, our support team is here to help:

8. Policy Updates

This Shipping Policy may be updated from time to time. The current version is always posted on this page, along with the date it was last updated.

 

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