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Privacy Policy

This Privacy Policy explains how Custom Mylar Bags ("we," "us," or "our"), operating the website custommylarbags.us (the “Site”), collects, uses, and discloses your personal information when you visit or interact with our Site, submit artwork, or communicate with us.

This Privacy Policy applies to visitors and customers located in the United States.

1. Personal Information We Collect

When you visit or use our Site, we collect information that identifies, relates to, describes, references, or is capable of being associated with you ("Personal Information").

  • Device & Browsing Information: Automatically collected data including your web browser type, IP address, time zone, referring/exit pages, date/time stamps, and cookies stored on your device. We also record specific pages or products viewed and search terms used.

  • Order & Transaction Information: When you initiate or make a purchase, we collect your name, billing address, shipping address, email address, phone number, and transaction history. Full payment details (such as credit card numbers) are transmitted directly to our secure third-party payment processors (such as Zoho Payments); we do not store full credit card numbers on our servers.

  • Customer Artwork & Uploads: Digital design files, logos, text, and artwork uploaded by customers for print production.

  • Account Information: Credentials, account profiles, and preferences if you register for an account on our Site.

  • Communications & Interactive Data: Records of correspondence when you contact our support team, transcripts from our live chat widget ("We're Online!"), and marketing consent preferences submitted via contact forms.

2. Technologies Used to Collect Information

We deploy the following tracking and data-collection tools on our Site:

  • Cookies & Pixels: Small data files stored on your device, along with web beacons, tags, and tracking pixels (including Meta/Facebook pixel and Google Ads remarketing tags) to analyze site traffic, manage user sessions, and support behavioral advertising.

  • Log Files: Files that track actions occurring on the Site and collect IP addresses, browser types, and internet service providers.

3. How We Use Your Personal Information

We use the collected information for various business and commercial purposes, including:

  • Fulfillment & Production: Processing orders, reviewing customer-uploaded artwork, arranging shipping logistics, and sending invoices or order confirmations.

  • Fraud Prevention & Security: Screening orders for potential risk, unauthorized activity, or fraud.

  • Customer Support & Communications: Responding to inquiries, managing user accounts, and providing live chat assistance.

  • Marketing & Advertising: Sending promotional updates or news if you have explicitly opted in via our contact form checkboxes, and delivering targeted advertisements across third-party platforms. You can withdraw marketing consent at any time by contacting us at support@custommylarbags.us.

  • Site Optimization: Using analytics tools like Google Analytics to improve user navigation, site performance, and marketing campaign effectiveness.

We do not sell your Personal Information for money. However, our use of cookies and pixels for interest-based advertising may be considered a "sale" or "share" of information under certain state privacy laws, including the CCPA/CPRA and the Texas TDPSA — which is why the opt-out rights in Section 5 apply regardless.

4. Sharing Your Personal Information

We share your Personal Information with trusted third-party service providers who assist us in operating our business and website. This includes cloud hosting providers, our payment processor (Zoho Payments), shipping carriers (UPS and FedEx), our live chat provider, and analytics providers like Google Analytics. We may also disclose information to legal authorities when required by law, subpoena, or court order, or to protect our legal rights.

5. Behavioral Advertising and Your Privacy Rights

Under privacy laws such as the California Consumer Privacy Act (CCPA/CPRA) and the Texas Data Privacy and Security Act (TDPSA), sharing information for cross-context behavioral advertising may be considered a "sale" or "share."

Texas Sensitive Data Notice

We do not sell sensitive personal data (as defined under the TDPSA) or biometric personal data. If this changes, we will update this notice accordingly.

If You Are a Resident of California or Texas

You possess specific rights regarding your personal information:

  • Right to Know / Access: Request disclosure of the categories and specific pieces of personal information collected, sources, business purposes, and third parties to whom it is disclosed.

  • Right to Delete: Request the deletion of personal information we have collected from you, subject to legal exceptions.

  • Right to Correct: Request correction of inaccurate personal information.

  • Right to Opt Out: Opt out of the sale/sharing of your personal information and of targeted advertising or profiling, as described above.

  • Right to Limit Use of Sensitive Personal Information: We do not collect sensitive personal information as defined by the CCPA/CPRA in the ordinary course of business; if this changes, this right will apply accordingly.

  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

How we handle your request: To protect your information, we will verify your identity before fulfilling a request, generally by confirming details associated with your order or account (such as name and email address). We will respond within 45 days of receiving a verifiable request, with a possible one-time 45-day extension where reasonably necessary; we will notify you if an extension applies. You may designate an authorized agent to submit a request on your behalf by providing us with written authorization from you.

To submit a privacy request, contact us at support@custommylarbags.us

6. Data Retention & Security

We retain your information for as long as needed to fulfill the purpose it was collected for, to maintain our business records, and to comply with legal and tax obligations, or until you request deletion, subject to legal exceptions. Customer artwork and uploaded files are retained indefinitely to support future reprints and reorders, unless you request deletion. We implement administrative, technical, and physical security safeguards (including secure socket layer encryption for data transmission) to protect your personal information against unauthorized access or disclosure. If we experience a data breach affecting your personal information, we will notify affected individuals and any required regulators as required by applicable law.

7. Children's Privacy (COPPA)

Our Site is intended for business-to-business commerce and adult users. We do not knowingly collect personal information from children under the age of 13.

8. Governing Law

This Privacy Policy is governed by the laws of the State of Texas, without regard to its conflict-of-law principles.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The revised policy will be posted on this page with an updated date.

10. Contact Us

For questions, privacy requests, or complaints regarding our privacy practices, please contact us:

  • Company Name: Custom Mylar Bags

  • Mailing Address: 1631 Cottonwood School Rd, Building 2, Rosenberg, TX 77471

  • Email: support@custommylarbags.us

  • Phone: +1 (713) 766-3509

 

Group 5311